Sky Road Rent A Car Claim this business

Gabriel Shotwellon Google

2 months ago

I had a great experience with Skyroad Car Rental in Waikiki and recommend them. What really makes this place shine is the incredible staff. Leticia, Derek/Derrick, and TJ were fantastic—friendly, welcoming, and genuinely helpful from start to finish. Thanks to them, both the check-in and check-out processes were incredibly quick, smooth, and completely hassle-free, which is exactly what you want when you're trying to get your trip started. The two vehicles we used (K4 and a Jeep Suv) were clean when we picked it up. You can also park them for free if you bring the car in before 9pm I think. The only minor area for improvement would be upgrading their toddler car seats to some newer models. While everything worked out fine, having slightly more modern seats would be a great bonus for families traveling with little ones. Overall, it's a wonderful, reliable local rental spot with an amazing team. I will definitely use them again next time I'm in town!

Joseph Pieprzycaon Google

5 months ago

Derrick was detailed and got me checked out and on my way to enjoy the rest of the remaining time I had on this beautiful island. Thank you for staffing capable staff that care for the customer! I will definitely rent from you again. Thank you.

Chris Gon Google

5 months ago

Great staff super friendly and attentive.. The staff worked with us on getting a one day rental and a few hour rental (cheaper than paying uber rides ) even took us to.the airport after dropping off the rental . Ease of dropoff and pickup from.the 8th floor and good times for various hours of the day

Noah Davison Google

a month ago

Summary: Had a confirmed reservation June 25th, 1pm to June 27th to 1pm. Did not get any help nor did I get a car in this period for this reservation. Would recommend you do not rely on this company for rentals on days you have excursions booked in advance. Go in person and physically get your car before booking - don't rely on information received over phone or online. You run the risk of being out your reservation if they don't have the car and will not receive any help from them resolving the issues caused by the company due to overbooking. June 24: Called 1224pm to see if early pickup was possible - was told yes they have cars and I can come in at 7am when they open on the 25th. I asked to formally modify the reservation over phone but was told there is no need as they have cars. June 25th: 7am arrived as instructed. Checked in with front desk and they told me they had no cars and are not expecting any until 5pm or later. (Reminder I had a reservation at 1pm already). They had overbooked and told me they would call when the next one was checked back in and put me on wait list. 1206pm called in as my reservation is scheduled at 1pm and received no update. Was told still no cars and they would call when they have one and put me on wait list. 854pm called in to check in yet again. Attendant said I did not have a reservation in their system and was not sure if they had any cars. Was told to call back in the following morning. June 26th 715am called in to check if my reservation was ready. They found my reservation but said they did not have any cars available still. Checked the wait-list and said they would put me at the top since I had a prior reservation (keep in mind I was told twice I was already on the list to call back). I did not receive any calls this day nor did I receive updates digitally over the online booking. June 27th Still no call - at this point it is pointless to try and get the rental as the time I needed it was almost over. I am not sure what the point of a reservation is if you don't actually reserve the car for the time period requested. Similarly, if you overbook, you should call the customer that you will not be able to service so they can find alternatives. Simply allowing extra bookings and not doing anything to resolve the issues caused to the customer by this practice is shocking. The most disappointing element of this though was the service provided. The issue was caused by overbooking, and at no point did the company offer alternatives or attempt to solve the problem. They completely abandoned the customer. No apologies offered at any point either.

Shannon Burnson Google

5 months ago

The hire process was very easy, a lot of different cars to choose. We hired a mustang convertible and when we saw it only had half a tank of fuel, we swapped it over for a mustang with full tank. There was no issue at all. Very easy to deal with from start to end